Working from home is not an easy decision to make.
Business must weigh in many critical factors
One of the world’s best airports adopts remote customer service
In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.
Everise adapts new normal with Tetherfi remote compliance
Everise achieves remote agent compliance for a financial services client with tetherfi Edge AI.
Digibank India click-to-chat and call back
Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
Face-to-Face Banking after office hours
At the forefront of leveraging digital technology to shape the future of banking with Tetherfi’s WebRTC based Audio Video solution to power its Video Teller Machines that will offer round-the-clock face-to-face banking after hours.
Deploying New Modular IVR
Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.
Next-Gen Retail Experience with Unmanned Store
Largest mobile network operator in Singapore with over 4.1 million subscribers launches unmanned stores to provide round the clock sales and services to its customers using Tetherfi’s audio/ video and co-browse solutions.
Deflect to Digital - Legacy to digital communication
Singapore’s largest financial institution leveraging on Tetherfi’s call deflect solution to reduce call costs, TCO, call load on IVR, wait times on IVR and provide customers with option to deflect the IVR voice call to digital Chatbot with virtual self-assist service.
App-Only and Digital First Approach for Branchless Growth
Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.
Largest Healthcare Services Group in Singapore
Largest healthcare services group with network of Hospitals, National Speciality Centres and Polyclinics in Singapore. The new IVR has helped save 30% man hours on an average per day for the contact center!
Business Banking Commercial Service Centre
Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs
Business Banking Commercial Service Centre
Consumer Banking Division in HQ of World’s 20th strongest bank & Malaysia’s FS Leader. The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR
Business Banking Commercial Service Centre
Singapore’s 2nd largest bank & number one of world’s 10 strongest $100 billion assets banks The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target
