Tetherfi Workforce Management (WFM)
Right Agent. Right time. Right results.
Tetherfi WFM helps organizations optimize their
workforce to deliver exceptional customer and business outcomes. Built for modern,
digital-first contact centers.
Optimize Workforce Planning. Empower Agents. Elevate Customer Experience.
Tetherfi Workforce Management (WFM) is an intelligent workforce optimization solution that helps contact centers forecast demand, schedule the right resources, and monitor workforce performance in real time. By combining AI-driven forecasting, automated scheduling, adherence tracking, and performance insights, WFM enables organizations to maximize agent productivity while maintaining exceptional service levels.
Designed to work seamlessly within the Tetherfi MX Platform, Workforce Management provides supervisors with the visibility and tools needed to balance workloads, optimize staffing, and respond quickly to changing business demands. Whether deployed on-premise, in the cloud, or in a hybrid environment, Tetherfi WFM helps organizations reduce operational costs, improve employee engagement, and consistently deliver outstanding customer experiences.
Why Tetherfi WFM?
Modern contact centers face pressure to do more with less — deliver higher service levels, reduce costs, and keep employees engaged, all at the same time.
Tetherfi WFM addresses these challenges through intelligent automation, accurate forecasting, and real-time adherence tools that help managers work smarter and empower employees to perform at their best.
Better Business Outcomes
Align the right people to the right work at the right time to improve service levels and efficiency.Cost Optimization
Optimize staffing and reduce over/under staffing with accurate planning and forecasting.Higher Productivity
Drive adherence and accountability to maximize productive time across teams.Better Employee Experience
Empower employees with fair schedules, visibility and flexibility to manage their working lives.Enterprise Ready
Secure, scalable and integrates with leading CCaaS and HR systems out of the box.Faster Time to Value
Get up and running quickly with pre-built templates and rules, then scale sophistication as your operations grow.Everything you need to plan, run, and adjust the workforce
Scheduling
Create optimal schedules that balance business needs and employee preferences.- Automated scheduling with rule-based constraints
- Skill-based and multi-channel scheduling
- Employee preferences and shift swaps
- What-if scenario planning
- Templates and recurring schedules
- Mobile-friendly schedule access
Adherence Management
Monitor in real-time and drive high schedule adherence across the team.- Real-time adherence dashboard
- Deviation alerts and notifications
- Reason code capture and tracking
- Break and activity monitoring
- Coaching and performance insights
- Historical adherence analytics
Capacity Planning
Forecast accurately and ensure you have the right capacity when you need it.- Volume forecasting (inbound, outbound, chat, email)
- Workload and capacity modeling
- Shrinkage and occupancy management
- Scenario planning and simulation
- What-if analysis for demand changes
- Staffing recommendations
How Tetherfi WFM Works
Forecast
Predict contact volumes across voice, chat and email using historical patterns and AI-assisted models.Plan & Schedule
Generate optimized schedules that respect rules, skills and employee preferences.Monitor
Track adherence and intraday coverage in real time; act on deviations before they impact service.Optimize
Re-forecast and re-balance staffing as demand shifts through the day.Give agents control over their working lives
From any device — while keeping schedules within business rules.
My Schedule
View published schedules on web or mobile, with instant change alerts.Shift Swaps & Bids
Request swaps or bid on open shifts, with rule-checked auto approvals.Leave & Availability
Submit time-off and availability preferences directly from the schedule.Notifications
Timely nudges for shift starts, breaks, approvals and schedule updates.Modern WFM for Modern Contact Centers
Tetherfi WFM is future-proof — intelligent, flexible and easy to use. Start simple and scale as you grow.
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