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TMAC 5.1 compliant with Avaya CM 10.1, AES 10.1, AEP 8.1, SBC 10.1 and POM 4.0.2 by Avaya DevConnect
Date: 27 Jan 2025: These Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client 5.1 to interoperate with the Avaya solution consisting of Avaya Proactive Outreach Manager R4.0.2, Avaya Aura® Communication Manager R10.1, Avaya Aura® Session Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Agent Desktop API on Avaya Proactive Outreach Manager (POM).
TMAC 5.1 compliant with Avaya CM 10.1 and AES 10.1 by Avaya DevConnect
Dec 11th, 2023: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 5.1 to interoperate with Avaya Aura® Communication Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Telephony Service Application Programming Interface (TSAPI) and the System Management Service (SMS) Web Service.
Delivering Secure and Productive Remote Work Solutions through NICE
Our Secure Work From Home (SWFH) solution, now integrated with the NICE platform, sets a new standard for remote work environments. Designed to ensure data security and enhance productivity, our SWFH solution meets the stringent requirements of modern enterprises.
Enhancing Secure Remote Work with Genesys Cloud Integration
Our partnership with Genesys, showcased on their AppFoundry platform, underscores our commitment to providing secure work-from-home solutions. With GDPR attestation, our integration ensures that remote employees can work efficiently while maintaining the highest standards of data protection and compliance.
TMAC 4.0 compliant with Avaya CM 8.1, AES 8.1, AEP 7.2 and POM 3.1.3 by Avaya DevConnect
Apr 15th, 2021: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 4.0 to interoperate with Avaya Proactive Outreach Manager (POM) 3.1.3.
Tetherfi MX Platform available in AWS Marketplace
TMAC (Tetherfi Multi-Experience Agent Console) is a unified agent desktop solution that funnels customer interactions from different touchpoints into to single view. What differentiates TMAC from others is the sheer simplicity & flexibility with which agent desktops can be personalized.
Tetherfi™ Omni Channel Management Video, Audio and Chat over Internet with Avaya Aura® CM R7.0 and SM R7.0
August 25, 2016: This Application Notes describe the configuration steps required for Tetherfi™ Omni Channel Management (OCM) Video, Audio and Chat over Internet to interoperate with Avaya Aura® Communication Manager R7.0 and Avaya Aura® Session Manager R7.0. Tetherfi™ OCM Video, Audio and Chat Over Internet is a web based Integrated multi-media SIP-based solution, including Video, Audio and Chat.
Tetherfi Omni Channel Management Multimedia Agent Client with Avaya CM 6.3 and AES 6.3
January 19th, 2016: This Application Notes describe the configuration steps required for Tetherfi Omni Channel Management (OCM) Multimedia Agent Client to interoperate with Avaya Aura® Communication Manager and Avaya Aura® Application Enablement Services (AES). Tetherfi Multimedia Agent Client (TMAC) is a web-based CTI solution.
