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Tetherfi’s in-app customer engagement solutions are transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia. Tetherfi has helped the financial institution become a frontrunner in its digital transformation journey.

Challenges/Opportunities

Digital Transformation to transition from Development Bank to Digital Bank

Reduce dependency on expensive and outdated traditional voice assisted services to save costs

Grow branchless leveraging on digital channels for on-boarding and regular banking transactions

Customer realized the traditional voice assisted service getting outdated and expensive, with complexity of having Contact Centre infrastructure across different countries challenging

Benefits/Outcome

Round-the-clock branch banking services to customers made possible by augmenting live-video streaming capabilities into our branches via the VTMs

Customers can apply for & get debit cards, internet banking tokens issued on the spot at any time of the day

Customer can free themselves from regular banking hours and still do regular banking with live audio/video communication

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Multi-Channel Virtual Assist

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Mutli-Channel Virtual Assist

Board of directors

Leadership

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Multi-Channel Virtual Assist

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Mutli-Channel Virtual Assist

Board of directors

Leadership

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Multi-Channel Virtual Assist

Secure Work from home

Video KYC

Video Teller Machines & Kiosks

Mutli-Channel Virtual Assist

Board of directors

Leadership

Challenges/Opportunities

Digital Transformation to transition from Development Bank to Digital Bank

Reduce dependency on expensive and outdated traditional voice assisted services to save costs

Grow branchless leveraging on digital channels for on-boarding and regular banking transactions

Customer realized the traditional voice assisted service getting outdated and expensive, with complexity of having Contact Centre infrastructure across different countries challenging

Benefits/Outcome

Round-the-clock branch banking services to customers made possible by augmenting live-video streaming capabilities into our branches via the VTMs

Customers can apply for & get debit cards, internet banking tokens issued on the spot at any time of the day

Customer can free themselves from regular banking hours and still do regular banking with live audio/video communication

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Tetherfi