Our Blogs

Tetherfi doesn’t ask banks and BPOs to replace their contact center infrastructure. Its platform integrates directly with AWS, Genesys Cloud, NICE, Avaya, and IBM environments

Tetherfi is a leading AI-enabled enterprise communication platform purpose-built for banks and BPOs across Southeast Asia. Its Multi-eXperience (MX) platform unites Customer and Agent Experience

Why Traditional Quality Assurance Is No Longer Enough  In today’s fast-paced digital landscape, contact centers are expected to deliver consistent, high-quality customer experiences at scale.  However, traditional

Behind every successful customer interaction lies a set of systems, metrics, and technologies, each often summed up in an acronym. Knowing what they mean gives

The Deepfake Challenge Is Real Deepfake audios and videos (where faces are synthetically swapped using GAN technology) have become increasingly convincing–even AI experts struggle to

Customer experience (CX) is now a strategic priority in the BFSI sector. As digital-native consumers demand faster, more personalized, and frictionless service, financial institutions must

Customer onboarding is a critical process for businesses across various industries, traditional methods of onboarding often involve cumbersome paperwork, lengthy verification processes, and in-person visits, which can lead to delays, inefficiencies, and customer frustration. There is now a better way to streamline the onboarding journey – Video KYC.

One of the pivotal frameworks ensuring the integrity and confidentiality of payment card data is the Payment Card Industry Data Security Standard (PCI DSS).

In the context of a Multi-Experience Communication Provider, Tetherfi OCM may have a role that aligns with ensuring the efficient and effective operation of the provider’s communication services and infrastructure. This alignment is critical to maintaining the quality and reliability of services offered.

The history of online banking started at an electric radio store. The first bank ever to offer online banking was in Tennessee in The United Bank of America.

The history of online banking started at an electric radio store. The first bank ever to offer online banking was in Tennessee in The United Bank of America.

Do you know some of the advantages of working from home? 47% of those who work from home say that they’re very satisfied with how they live and work.