Tetherfi Agent Console

Unified multimedia agent desktop for a better experience, productivity & performance

Benefits

Drive agent performance with an intelligent, intuitive and adaptive desktop

Eliminate Screen Toggle

Pre-built integration for with telephony, CRMs, and social channels for a single source of truth

Enable Intelligent Assist

Auto-configure agent desktop with contextual real-time widgets for intelligent responses

Drive Faster Resolutions

Drive single session resolutions with in-built controls and pre-built scripts

Monitor for Compliance

Enable supervisors, monitor, coach & barge-in to meet compliance

Track Customer Journeys

Track customer journey across channels and analyze sentiments

Flexible Deployment Models

Deploy on-premise, in the cloud or hybrid cloud depending on needs

Eliminate Screen Toggle

Pre-built integration for with telephony, CRMs, and social channels for a single source of truth

Enable Intelligent Assist

Auto-configure agent desktop with contextual real-time widgets for intelligent responses