Tetherfi Agent Console

Unified multimedia agent desktop for a better experience, productivity & performance

Benefits

Drive agent performance with an intelligent, intuitive and adaptive desktop

Eliminate Screen Toggle

Pre-built integration for with telephony, CRMs, and social channels for a single source of truth

Enable Intelligent Assist

Auto-configure agent desktop with contextual real-time widgets for intelligent responses

Drive Faster Resolutions

Drive single session resolutions with in-built controls and pre-built scripts

Monitor for Compliance

Enable supervisors, monitor, coach & barge-in to meet compliance

Track Customer Journeys

Track customer journey across channels and analyze sentiments

Flexible Deployment Models

Deploy on-premise, in the cloud or hybrid cloud depending on needs

Eliminate Screen Toggle

Pre-built integration for with telephony, CRMs, and social channels for a single source of truth

Enable Intelligent Assist

Auto-configure agent desktop with contextual real-time widgets for intelligent responses

Drive Faster Resolutions

Drive single session resolutions with in-built controls and pre-built scripts

Monitor for Compliance

Enable supervisors, monitor, coach & barge-in to meet compliance

Track Customer Journeys

Track customer journey across channels and analyze sentiments

Flexible Deployment Models

Deploy on-premise, in the cloud or hybrid cloud depending on needs

features

Equip agents with the right information and superior experience

Contextual Widgets within the Agent Desktop

Auto-configure the agent desktop with contextual widgets to enable faster single session resolutions

Personalize GUI with Desktop Designer

Enabling DevOps to change themes, colors and other preferences both at an agent and enterprise level

Drive seamless collaboration with supervisors

Enable instant collaboration, conferencing, coaching to promote agent happiness

Related Solutions

Solutions Powered by Tetherfi Agent Console

Work from home

Seamless and secure WFH experiences for agents, supervisors, and other users

MEET OUR MARQUEE CUSTOMERs

Brands Powered by Tetherfi

Embrace Multi-Channel by Extending Your Existing infrastructure

Talk to us to know how Tetherfi can elevate your customer &
employee experience without ripping and replacing your
existing infrastructure.

Testimonials

Embrace the future and join our growing community.

Get this Datasheet Document

Please provide your name and email address for your free download.

We care about your data, and we’d love to use cookies to make your experience better.

Tetherfi
x