Unified multimedia agent desktop for a better experience, productivity & performance
Pre-built integration for with telephony, CRMs, and social channels for a single source of truth
Auto-configure agent desktop with contextual real-time widgets for intelligent responses
Drive single session resolutions with in-built controls and pre-built scripts
Enable supervisors, monitor, coach & barge-in to meet compliance
Track customer journey across channels and analyze sentiments
Deploy on-premise, in the cloud or hybrid cloud depending on needs
Pre-built integration for with telephony, CRMs, and social channels for a single source of truth
Auto-configure agent desktop with contextual real-time widgets for intelligent responses
Drive single session resolutions with in-built controls and pre-built scripts
Enable supervisors, monitor, coach & barge-in to meet compliance
Track customer journey across channels and analyze sentiments
Deploy on-premise, in the cloud or hybrid cloud depending on needs
Equip agents with the right information and superior experience
Auto-configure the agent desktop with contextual widgets to enable faster single session resolutions
Enabling DevOps to change themes, colors and other preferences both at an agent and enterprise level
Enable instant collaboration, conferencing, coaching to promote agent happiness
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employee experience without ripping and replacing your
existing infrastructure.
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