Stories that inspire you to elevate your customer experience and employee experience.
Not an option, but a strategic necessity
Globally companies lose over US$300 billion each year due to poor customer experience with more than two-third of this being spent with competing entities.
Glue for delivering great Customer Experience
Frost & Sullivan believes that contact centres have a tremendous opportunity to move from a cost focus to a value-add focus; from merely satisfying consumers to creating delighted brand advocates and loyal customers.
Accelerating growth through a digital first strategy
In this document, Ovum discusses key drivers of the digital economy, and the need for a digital first approach to growing the business, with an emphasis on interaction within apps.
Virtual Banking, Delivering the Promise
Virtual banks or banks without branches / limited branches have existed in several countries earlier in many forms. What then, is this fuzz about Virtual Banking?
