“Hospitality players are focusing on developing programs aimed at delivering the highest levels of connected customers’ experience, accompanied by newer and innovative models of operation.”

With an expected 75% of all travellers and hotel guests accounting as millennials by 2020, omnichannel communication, faster and digitized onboarding process along with a multi-channel and modern interactive process are essential ingredients for success.

Hospitality providers are increasingly banking on mobile applications and adoption of in-app features to promote self-service, resulting in improving the customer experience and foster loyalty programs, generating more repeat business. In 2019, hoteliers have transitioned their organization to a mobile, real-time operational communication platform, which will also be the trends in the coming future.

Use Cases