Future-proof and extend customer engagement to social channels.
Extend customer service beyond traditional channels and modalities to social media
Meet customers where they are and address their queries at the speed of thought.
Enhance productivity with canned responses, sentiment detection and disposition codes
Engage with customers across multiple channels through an integrated view
Deploy on-premise, in the cloud or hybrid cloud depending on needs
Easy integration with active directories, CRMs and customer portals
Extend customer service beyond traditional channels and modalities to social media
Meet customers where they are and address their queries at the speed of thought.
Enhance productivity with canned responses, sentiment detection and disposition codes
Engage with customers across multiple channels through an integrated view
Deploy on-premise, in the cloud or hybrid cloud depending on needs
Easy integration with active directories, CRMs and customer portals
Conversational engagement, where it matters the most
Respond, manage and integrate disparate social media conversations with customers within the unified agent console
Intelligently route conversations to the right agent based on skills and business rules, and enabling faster resolutions
Monitor and audit social conversations with in-depth analytics. Seamlessly integrate with systems of records
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Talk to us to know how Tetherfi can elevate your customer &
employee experience without ripping and replacing your
existing infrastructure.
Embrace the future and join our growing community.
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