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Behind every successful customer interaction lies a set of systems, metrics, and technologies, each often summed up in an acronym. Knowing what they mean gives

The Deepfake Challenge Is Real Deepfake audios and videos (where faces are synthetically swapped using GAN technology) have become increasingly convincing–even AI experts struggle to

Customer experience (CX) is now a strategic priority in the BFSI sector. As digital-native consumers demand faster, more personalized, and frictionless service, financial institutions must

In today’s fast-paced digital world, customer onboarding is a critical process for businesses across various industries. Traditional methods of onboarding often involve cumbersome paperwork, lengthy verification processes, and in-person visits, which can lead to delays, inefficiencies, and customer frustration. However, with advancements in technology, there is now a better way to streamline the onboarding journey – Video KYC.

One of the pivotal frameworks ensuring the integrity and confidentiality of payment card data is the Payment Card Industry Data Security Standard (PCI DSS).

In the context of a Multi-Experience Communication Provider, Tetherfi OCM may have a role that aligns with ensuring the efficient and effective operation of the provider’s communication services and infrastructure. This alignment is critical to maintaining the quality and reliability of services offered.