Case Studies

Face-to-Face Banking after hours

At the forefront of leveraging digital technology to shape the future of banking with Tetherfi’s WebRTC based Audio Video solution to power its Video Teller Machines that will offer round-the-clock face-to-face banking after hours.

Challenges / Opportunities

  • Provide round the clock branch banking services to customers with the option of virtual teller assistance and live video streaming
  • Provide self-service kiosk experience to get their debit cards or Internet banking tokens any time of the day
  • Enhance efficiency and customer convenience by reimagining banking, using digital technology and innovation to tomorrow’s solutions

Benefits / Outcome

  • Round-the-clock branch banking services to customers made possible by augmenting live-video streaming capabilities into our branches via the VTMs
  • Customers can apply for & get debit cards, internet banking tokens issued on the spot at any time of the day
  • Customer can free themselves from regular banking hours and still do regular banking with live audio/video communication