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Working from home is not an easy decision to make.
Business must weigh in many critical factors

Tetherfi x Pertamina Enabling Seamless Omni-Channel Engagement for Indonesia’s Energy Leader

Pertamina is Indonesia’s state-owned energy company, serving millions of customers across the country. As a trusted provider of fuel and energy solutions, Pertamina is deeply committed to delivering safe, reliable, and customer-centric services to drive Indonesia’s energy future.

Transcom Doubles Down on Security with Tetherfi’s Secure Assist Solution

Transcom delivers digitally enhanced customer experience (CX) services to many of the world’s most ambitious brands. Over 300 clients worldwide—including innovative e-commerce companies, pioneering fintech firms, and renowned technology leaders—count on us for onshore, offshore, and nearshore solutions.

Asia’s Leading regional Bank Enhances Customer Service with Tetherfi’s Edge AI Solution

Asia’s Leading regional Bank, renowned for its innovation and customer-first approach, is a top financial institution committed to
redefining the banking experience through digital transformation and AI-driven service excellence.

Strengthens Remote Contact Center Operations with Tetherfi's AI Vision Solution

Experian is a global leader in data analytics and consumer credit reporting, enabling businesses and individuals around the world to make more informed decisions. With a strong focus on security, compliance, and innovation, Experian consistently sets industry standards for data protection and digital customer engagement.

Tetherfi Success Stories - One of the world’s best airports adopts remote customer service

One of the world’s best airports adopts remote customer service

In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.

Tetherfi Success Stories - Everise adapts new normal with Tetherfi remote compliance

Everise adapts new normal with Tetherfi remote compliance

Everise achieves remote agent compliance for a financial services client with tetherfi Edge AI.

Tetherfi Success Stories - Digibank India click-to-chat and call back

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

Tetherfi Success Stories - Face-to-Face Banking after office hours

Face-to-Face Banking after office hours

At the forefront of leveraging digital technology to shape the future of banking with Tetherfi’s WebRTC based Audio Video solution to power its Video Teller Machines that will offer round-the-clock face-to-face banking after hours.

Tetherfi Success Stories - Deploying New Modular IVR

Deploying New Modular IVR

Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.

Tetherfi Success Stories - Next-Gen Retail Experience with Unmanned Store

Next-Gen Retail Experience with Unmanned Store

Largest mobile network operator in Singapore with over 4.1 million subscribers launches unmanned stores to provide round the clock sales and services to its customers using Tetherfi’s audio/ video and co-browse solutions.

Tetherfi Success Stories - Deflect to Digital - Legacy to digital communication

Deflect to Digital - Legacy to digital communication

Singapore’s largest financial institution leveraging on Tetherfi’s call deflect solution to reduce call costs, TCO, call load on IVR, wait times on IVR and provide customers with option to deflect the IVR voice call to digital Chatbot with virtual self-assist service.

Tetherfi Success Stories - App-Only and Digital First Approach for Branchless Growth

App-Only and Digital First Approach for Branchless Growth

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

Tetherfi Success Stories - Largest Healthcare Services Group in Singapore

Largest Healthcare Services Group in Singapore

Largest healthcare services group with network of Hospitals, National Speciality Centres and Polyclinics in Singapore. The new IVR has helped save 30% man hours on an average per day for the contact center!

Tetherfi Success Stories - Business Banking Commercial Service Centre - 2

Transforming Contact Center Performance with Optimization Strategy

Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs

Tetherfi Success Stories - Business Banking Commercial Service Centre - 1

Enhancing Customer Experience and Saves RM 5 Million Monthly with Intelligent IVR Solution

Consumer Banking Division in HQ of World’s 20th strongest bank & Malaysia’s FS Leader. The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR

Elevating IVR Performance and Self-Service Optimization Customer Experience

Elevating IVR Performance and Self-Service Optimization Customer Experience

Singapore’s 2nd largest bank & number one of world’s 10 strongest $100 billion assets banks The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target

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