The rapid adoption of internet-connected devices and the increasing time constraints of the millennials have made customers demand more focused and personalized services continuously. The consumer now expects as a premia facia the option of preference of communication channels over digital platforms and a smooth transition from one channel of choice to another.

– Source –
Salesforce

75%

of today’s consumers expect to receive a consistent customer service experience at every point of engagement, whether it’s over the phone, in person, online, or on social networks.

70%

of consumers, brands need to prioritize providing a seamless experience for their customers.

– Source –
Twimbit

– Source –
Aberdeen

89%

Companies who have the strongest omnichannel customer engagement strategies have an average customer retention rate.

Capabilities

Web-based, thin-client, Unified Agent Workspace supporting legacy and digital channel interactions

Integration with legacy PBX for Voice interaction

Use cases everything from sales to service

Blended interactions – Voice, Text and Video

Integration with CRM, backend systems

Intelligent Unified Routing

Digital channel integration incl. SMS, Email, Chat, Social Media, Messaging apps, Audio & Video, Co-browse

Maintains history of all interactions & referenceable real-time

Seamless transition from self-service to agent service

Use Case

With Tetherfi’s Digital OCM you can transform your existing CC infra installed base with a digital overlay to deliver an omnichannel customer experience with reduced TCO, minimum risks and cost center optimization.

Success Stories

Digibank India click-to-chat
and call back

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

App-Only and Digital First Approach for Branchless Growth

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

Deploying New Modular
IVR

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.