digital OCM

Digital transformation of existing CC infra installed base to deliver an Omni-Channel management experience across all possible digital channels (Web, Mobile, Collaboration, and Social Media) and help realise end to end digitization enabling cost center optimization and TCO reduction.

  • Digital Transformation
  • Omni-Channel Customer Experience
  • Cost Center Optimization
  • TCO Reduction
Request Demo

capabilities includes

Web-based, thin-client, Unified Agent Workspace supporting legacy and digital channel interactions
Intelligent Unified Routing
Integration with legacy PBX for Voice interaction
Digital channel integration incl. SMS, Email, Chat, Social Media, Messaging apps, Audio & Video, Co-browse
Use cases everything from sales to service
Maintains history of all interactions & referenceable real-time
Blended interactions – Voice, Text and Video
Seamless transition from self-service to agent service
Integration with CRM, backend systems


Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

Read more

App-Only and Digital First Approach for Branchless Growth

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

Read more

Deploying New Modular IVR

Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.

Read more

Let's get in touch