in-app customer engagement platform

everything from sales to service

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News
Meet us in CCW Las Vegas Event 2019 at booth 218 to check out our digital transformation solutions
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SOLUTIONS
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digital OCM

Tetherfi Digital OCM

Digital Transformation of existing CC infra Installed base to deliver an Omni-Channel Management Experience

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mobile (text audio video SDK)

Tetherfi Mobile (Text Audio Video SDK)

Mobile first solution for highly secure communication for KYC/ Onboarding using Chat and webRTC based Chat, Audio Video with Co-browse solution

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VTM/Kiosk

Tetherfi VTM/Kiosk

Branch consolidation / Branchless Growth enabled by Virtual Teller Machines powered by Tetherfi’s webRTC based Audio /Video, Collaboration solution

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multi-channel virtual assist

Tetherfi Multi-Channel Virtual Assist

Multi-Channel (Voice, Chat) Directed Dialogue and NLP based Virtual Assist powered by Tetherfi Interaction Workflow Engine

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collaboration workspace

Tetherfi Collaboration Workspace

Collaboration solution for highly secure communication which meets compliance requirements for workflows in financial services industry

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advantages

Digital & Mobile First

Digital & Mobile First

Using Tetherfi’s SDK / API customers can initiate Voice, Chat, and Video conversations through corporate mobile apps, messaging platforms or corporate web.

Embeddable In-App Collaboration

Embeddable In-App Collaboration

Launching digital bank in new market with Digital & Mobile first strategy supported by Tetherfi in-app mobile click to chat, click to call

Co – Exist with Legacy

Co – Exist with Legacy

Transforming traditional voice only contact center (Avaya CC infra, Cisco CC Infra or any SIP based PBX) to Voice + Digital Contact Center providing ‘True Omni Channel CX’ powered by Tetherfi Digital OCM.

Modular Plug & Play

Modular Plug & Play

Our innovative modular architecture simplifies the digital transformation journey for enterprises with agility & cost efficiency.

Build once, Use Everywhere

Build once, Use Everywhere

Our platform is unique in its sense that irrespective of the deployment model, the solution, UI, UX remains the same whether deployed on-premise, hosted, hybrid or pure cloud.

Cost Effective

Cost Effective

We help extend the ROI of the existing legacy voice platform being able to leverage and co-exist. Bottom line, Rip and Replace is not required.

Marquee Customer References

Marquee Customer References

We have tier 1 customers in multiple vertical including Banking, Telecom, Hospitality, Government and many others.

True Omni-Channel CX

True Omni-Channel CX

Tetherfi provides true digital Omni-channel customer journey across Administration, Reporting, Logging, Agent Desktop, etc.

case studies

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Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

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App-Only and Digital First Approach for Branchless Growth

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

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Deploying New Modular IVR

Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.

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