Date: 11 Dec 2023: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 5.1 to interoperate with Avaya Aura® Communication Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Telephony Service Application Programming Interface (TSAPI) and the System Management Service (SMS) Web Service. Tetherfi Multimedia Agent Client (TMAC) is a web-based CTI solution. This Tetherfi TMAC thin client provides a single unified Agent Desktop capable of servicing Voice, SMS, Email, Chat, Audio, Video and Social Media Channels.
ABSTRACT
These Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client 5.1 to interoperate with Avaya Aura® Communication Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the TSAPI and SMS interface. Tetherfi Multimedia Agent Client is a web-based CTI solution. This thin client provides a single unified CTI desktop capable of servicing Voice, SMS, Email, Chat, Video and Social Media Channels. Readers should pay attention to Section 2, in particular the scope of testing as outlined in Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases are adequately covered by this scope and results. Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program.
