Date: 27 Jan 2025: These Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client 5.1 to interoperate with the Avaya solution consisting of Avaya Proactive Outreach Manager R4.0.2, Avaya Aura® Communication Manager R10.1, Avaya Aura® Session Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Agent Desktop API on Avaya Proactive Outreach Manager (POM). Tetherfi Multimedia Agent Client (TMAC) is a web-based CTI solution. This thin client provides a single unified CTI desktop capable of servicing Voice, SMS, Email, Chat, Video and Social Media Channels.
ABSTRACT
These Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client 5.1 to interoperate with Avaya Proactive Outreach Manager 4.0.2. Tetherfi Multimedia Agent Client is a web-based CTI solution which integrates with Avaya Proactive Outreach Manager using the Agent Desktop API. Readers should pay attention to Section 2, in particular the scope of testing as outlined in Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases are adequately covered by this scope and results. Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program.
