Date: 15 Apr 2021: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 4.0 to interoperate with Avaya Proactive Outreach Manager (POM) 3.1.3. This Tetherfi TMAC thin client provides a single unified Agent Desktop capable of servicing inbound & outbound for Voice, SMS, Email, Chat, Audio, Video and Social Media Channels.
Abstract
These Application Notes describe the configuration steps to integrate Tetherfi Multimedia Agent Client 4.0 to interoperate with Avaya Proactive Outreach Manager 3.1.3. Tetherfi Multimedia Agent Client is a web-based CTI solution. This thin client provides a single unified agent desktop capable of servicing Voice, SMS, Email, Chat, Video and Social Media Channels. Tetherfi Multimedia Agent Client communicates with Avaya Proactive Outreach Manager using the Avaya Proactive Outreach Manager Web Services and Agent Desktop API. Readers should pay attention to Section 2, in particular the scope of testing as outlined in Section 2.1 as well as any observations noted in Section 2.2, to ensure that their own use cases are adequately covered by this scope and results. Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.
