Powering the Future of AI-Driven Customer Experience
About us
Digital Agents
Remote Agents
Years
Multi-Experience Specialists
Countries Presence
Global Enterprise Customers
Tetherfi is a leading provider of AI-enabled enterprise communication platforms, empowering seamless customer engagement across voice, chat, video, screen sharing, co-browsing, and file sharing — anytime, anywhere, on any device. At the core of our platform is Multi-eXperience (MX), uniting Customer eXperience (CX) and Agent eXperience (AX) to deliver seamless, intelligent engagement across every touchpoint. Powered by our patented Vision AI and Speech AI on the Edge, Tetherfi transforms customer and employee’s experiences with intelligent automation, contextual understanding, and real-time assistance.
Founded in 2009 and headquartered in Singapore, Tetherfi serves leading BFSI industries and enterprises globally, with operations across Singapore, USA, India, and Southeast Asia. From secure, remote work to omnichannel CX and digital interactions, we deliver AI-driven, secure, and scalable solutions that redefine enterprise communication.
Our Edge AI enabled single-window agent interface streamlines omnichannel interactions, enabling enterprises to resolve queries faster and more effectively while maintaining compliance and security. With solutions built for scale, Tetherfi helps organizations deliver personalized and frictionless experiences across all digital touchpoints, either on the cloud, on premise or hybrid environments.
Our Values
At the heart of everything we do is our culture and values. Four pillars that keep us grounded.
Customer First
We put our customers at the center of everything we do. By understanding their challenges and aspirations, we deliver solutions that not only meet expectations but help them achieve measurable business outcomes.
Trust & personal Responsibility
Trust is the foundation of lasting partnerships. We act with integrity, take responsibility for our actions, and ensure transparency in every interaction — with our clients, partners, and team members.
Innovation that matters
We innovate with purpose. From Vision AI to Speech AI on the Edge, we build solutions that address real-world challenges, making customer and agent experiences smarter, faster, and more secure.
Our People, Our Strength
Our employees are the driving force behind Tetherfi. We foster a culture of respect, growth, and collaboration — empowering our people to innovate, take ownership, and thrive together.
Our Journey
Launched Tetherfi in Singapore
Released “Click-to-Call & Video” Media Server (RTMP)
Released “In-App CommSDK” for Digital Banking App
Built the First Generation “Interaction Workflow” for Voice Bots
Expanded Operations Across Pan-Asia
Launched the First Web-Based Agent Desktop with Omni-Channel Support
Introduced “Outbound Campaign” with Agent Scripts
Enhanced “Interaction Workflow” to Support All Channels
Upgraded “In-App CommSDK” with WebRTC Media Server
Unveiled “Video Kiosk” for a Bank in Singapore
Launched the “Social Media Connector”
Introduced EDGE-AI-Powered Secure Work & Compliance Monitoring Using Vision AI
Launched the Agent Web-Phone & Widget
Achieved Compliance Certifications – HIPAA, GDPR
Enhanced EDGE AI to embed Speech AI, Real-Time STT, & AI based Interaction Summary
Launched AI based AQM, Agent Sensei for Agent Coaching & Evaluation
Launched AI-Native Communications Core ‘IntelliCall’
Launched QuestDesk
Secure and Certified
Our platform, infrastructure, and operations hold internationally recognized certifications
Tetherfi Board Member
Leadership Team
Brands Powered by Tetherfi
Our Worldwide Offices
Singapore
Singapore
India
India
Bangalore Office: Anthill IQ Workspaces, No 650A, Kodigehalli Extension, Bellary Road, Hebbal , Bengaluru- 560092.
USA
USA
Srilanka
Srilanka
— CAREERS
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Tetherfi Express
Help us build the technology that humanizes Customer Experience and Employee Experience.
Trusted & Recognized By
Frequently Asked Questions
Answers to the most common questions about Tetherfi’s platform, compliance, and deployment.
Tetherfi was founded in 2009 and is headquartered in Singapore, operating across Singapore, India, the United States, and Southeast Asia, serving 12+ countries with over 22 million API-driven interactions annually.
Tetherfi’s Multi-eXperience (MX) platform unites Customer and Agent eXperience through patented Edge AI. It’s modular, not a single suite, spanning a full product and solution portfolio: products – IntelliCall (omnichannel telephony), Agent Console (unified agent desktop), Workforce Management (WFM), Secure Assist (compliance monitoring), QuestDesk (case management), Video for Contact Center, Campaign Manager, Interaction Workflow, Social Media Manager, Team Collaboration, and Agent Sensei (automated quality monitoring); solutions – Edge AI, Video KYC, Video Teller Machines & Kiosks, Multi-Channel Virtual Assist, and healthcare-specific engagement. Organizations adopt only what they need.
Yes – Tetherfi was built specifically for this profile of customer. Its core focus since founding has been banking, financial services, insurance, healthcare, and telecommunications, with on-premise/edge AI deployment options and certified compliance monitoring designed for regulated-industry requirements.
Tetherfi holds SOC 2 and ISO 27001 certifications, alongside PCI-DSS compliance for its Secure Work From Home SaaS application, HIPAA security certification, GDPR attestation on its Genesys Cloud integration, and Avaya DevConnect certification across multiple CM/AES/AEP/SBC/POM version combinations.
Tetherfi Agent Sensei is an Automated Quality Monitoring (AQM) solution that uses AI to automatically evaluate agent interactions for quality and compliance – it won “AI Computer Software” at the Singapore Business Review Technology Excellence Awards 2026.
Prospects can request a personalized demo directly at tetherfi.com/request-demo or speak with a specialist at tetherfi.com/talk-to-an-expert.
Yes. Tetherfi Workforce Management (WFM) provides AI-driven demand forecasting, automated scheduling, real-time adherence tracking, and performance insights, with real-time and historical analytics dashboards available across the platform (including Interaction Workflow and QuestDesk) for monitoring customer journeys, case lifecycles, and agent performance.
Tetherfi’s platform is built on patented Vision AI and Speech AI running at the edge, enabling real-time transcription, sentiment analysis, compliance monitoring, and agent-assist capabilities that process sensitive data on-device rather than in a third-party cloud.
Tetherfi’s customer base is primarily BFSI (banking, financial services, and insurance), with named customers including OCBC Bank and digibank India, alongside enterprises in other regulated and customer-facing sectors such as Pertamina (energy), Transcom, and Changi Airport Group (aviation) – see tetherfi.com/success-stories for the full list.
Tetherfi won “Best Use of AI in Agent Assist” at the AI World Series (AIWS) Awards 2025, “AI Computer Software” at the Singapore Business Review Technology Excellence Awards 2026 (for Tetherfi Agent Sensei AQM), the Frost & Sullivan 2019 Asia-Pacific Customer Contact Enabling Technology Leadership Award, and many more. Tetherfi holds 5-star ratings across multiple categories on Gartner Peer Insights.
Tetherfi is an AI-enabled enterprise communication and digital customer experience company, founded in 2009 and headquartered in Singapore, providing an omnichannel Multi-eXperience (MX) platform for banks, BPOs, healthcare providers, and telecommunications companies across Southeast Asia and beyond.
Yes. Tetherfi’s Multi-eXperience (MX) platform is built for omnichannel engagement – voice, video, chat, social, and digital channels unified in a single architecture – so customers and agents can move between channels without losing context.
Tetherfi is built for enterprise-scale, regulated organizations – banks, BPOs, large healthcare providers, and telecom operators – with the compliance infrastructure and deployment flexibility needed at that scale, rather than as a self-serve small-business tool.
Yes. Tetherfi’s Video KYC solution supports secure, remote customer identity verification for banks and financial institutions, alongside related solutions for video teller machines/kiosks and video-based contact center interactions.
Tetherfi gives BPOs a modular platform for managing multi-channel customer interactions, agent performance, workforce scheduling, and compliance monitoring – commonly deployed for outsourced banking, financial services, and healthcare customer support programs across Southeast Asia and India.
Tetherfi serves customers in 12+ countries, with core operations across Singapore, India, the United States, and Southeast Asia.
Tetherfi doesn’t publish self-serve pricing – as an enterprise platform deployed on-premise, cloud, or hybrid across a modular product set, cost depends on which capabilities and deployment model an organization needs. Request a demo for a tailored quote.
Yes. Because Tetherfi’s Vision AI and Speech AI process audio, video, and interaction data locally at the edge rather than routing it through third-party cloud servers, sensitive data – including biometric and personally identifiable information – stays in-region and under the organization’s own control, which is a growing regulatory expectation as data-privacy rules for AI systems tighten.
