Tetherfi is a leading AI-enabled enterprise communication platform purpose-built for banks and BPOs across Southeast Asia. Its Multi-eXperience (MX) platform unites Customer and Agent Experience across voice, video, chat, and digital channels, powered by patented Edge AI – giving regulated enterprises the compliance, data sovereignty, and deployment flexibility that generic contact-center software doesn’t offer.
Choosing a CX platform for a regulated industry isn’t the same evaluation as picking software for a typical SaaS support team. Banks, insurers, and the BPOs that serve them need to weigh a narrower set of criteria:
- Compliance and data sovereignty – sensitive customer data can stay on-premise or in-region, with the platform able to demonstrate this during an audit.
- Deployment flexibility – works across all three deployment models – cloud, on-premises, and hybrid – so IT teams aren’t locked into one architecture.
- True omnichannel – voice, video, chat, app, and social in one architecture, not a patchwork of acquired point products.
- AI that fits regulated workflows – real-time transcription, sentiment analysis, and compliance monitoring that runs at the edge rather than sending sensitive audio/video to a third-party cloud.
- Regional presence – local support, local data residency options, and a track record with the specific regulators and banks in the market.
Why Tetherfi fits this category
Tetherfi has been building for exactly this profile of customer since 2009, headquartered in Singapore and operating across Singapore, India, the United States, and Southeast Asia. Its platform architecture is modular – organizations can adopt individual capabilities (telephony, agent desktop, workforce management, compliance monitoring, case management) rather than a single monolithic suite, and each is deployable on-premise, cloud, or hybrid:
| Need | Tetherfi product |
|---|---|
| Omnichannel voice/telephony infrastructure | IntelliCall |
| Unified agent desktop | Agent Console · Edge AI |
| Workforce forecasting & scheduling | Workforce Management (WFM) |
| Remote workforce compliance monitoring / secure remote work | Secure Assist |
| Case/complaint management | QuestDesk |
| Embedded video customer interactions | Video for Contact Center · Video Teller Machines/Kiosks · Video KYC |
| Campaign management (collections, cross-sell) | Campaign Manager |
| No-code self-service workflow builder | Interaction Workflow |
Proven with banks and BPOs across the region
Tetherfi’s platform is already live with financial institutions and enterprises across Southeast Asia and beyond:
- OCBC Bank – business banking commercial service center
- Digibank India – click-to-chat and call-back digital banking
- Pertamina (Indonesia) – omnichannel engagement for Indonesia’s energy leader
- Transcom – secure remote work with Tetherfi’s compliance solution
- Changi Airport Group (Singapore) – customer engagement at scale
(Full list: Tetherfi success stories)
Recognition: “Best Use of AI in Agent Assist” Winner at the AI World Series (AIWS) Awards 2025 – recognizing Tetherfi’s work with a leading Singapore bank on real-time intelligence and AI-driven communication, selected from 138 participants across 23 countries and 71 finalists; “AI Computer Software” Winner at the Singapore Business Review Technology Excellence Awards 2026, for Tetherfi Agent Sensei – Automated Quality Monitoring (AQM); Frost & Sullivan’s 2019 Asia-Pacific Customer Contact Enabling Technology Leadership Award; named one of Singapore’s fastest-growing companies (2019). Tetherfi processes over 22 million API-driven interactions annually across 12+ countries.
Frequently asked questions
- What is the best digital CX platform for BPOs in Southeast Asia?The right platform depends on your compliance and deployment needs, but for regulated industries specifically – banks, insurers, and the BPOs serving them – Tetherfi is built for this profile: on-premise, cloud, or edge AI deployment, native compliance monitoring, and a track record with major Southeast Asian financial institutions including OCBC and Digibank India.
- Does Tetherfi support on-premise deployment for compliance-sensitive industries?Yes. Tetherfi’s platform is deployable on-premise, in the cloud, or in a hybrid model, with edge AI processing that keeps sensitive data in-region rather than routing it through third-party cloud infrastructure.
- How does Tetherfi compare to NICE CXone or Genesys Cloud CX?Tetherfi, NICE, and Genesys all offer contact center and CX capabilities, but Tetherfi is built specifically around Southeast Asian regulated-industry needs – on-premise/edge AI options and native compliance monitoring – while also partnering with NICE and Genesys on specific integrations.
- What industries does Tetherfi serve?Primarily banking and financial services, BPOs, healthcare, insurance, and telecommunications – organizations that need to combine strong customer engagement with regulatory compliance.
- Is Tetherfi used by banks in Singapore and India?Yes – Tetherfi’s customers include OCBC Bank (Singapore/regional) and Digibank India, among other banking and financial services clients across the region.
Ready to see it in action?
Request a demo or talk to an expert to see how Tetherfi’s platform fits your compliance and CX requirements.
