Designation – Role: APM/PM – Project Manager
Experience: 10+ years
Open Positions: 2
Locations: India/ Sri Lanka/ Indonesia / Philippines
About Tetherfi:
At Tetherfi, we engineer intelligent, outcome-driven solutions that empower organizations to accelerate growth, enhance operational efficiency, and unlock new business opportunities. By blending deep industry expertise, advanced technology capabilities, and a human-centric approach, we help enterprises seamlessly transform from adopting digital initiatives to becoming truly digital-first organizations.
The Right Individual:
We are seeking a Project Manager to oversee and drive the successful execution of our ongoing projects. In this role, you will collaborate closely with cross-functional teams to ensure project objectives, timelines, and deliverables remain on course and aligned with business expectations.
Your responsibilities will encompass managing project deliverables, preparing insightful status reports, and establishing clear communication frameworks that facilitate effective stakeholder engagement and seamless project execution.
The ideal candidate will bring proven project management experience, strong leadership capabilities, and the ability to guide teams of diverse sizes and functions toward a common goal. A Project Management Professional (PMP) certification will be considered a significant advantage.
Required Professional & Functional Skill:
- Technical experience working with any of these Technologies, .NET, Java, C++
- Contact Centre Technologies like Avaya/CISCO
- More than 2 years of project management or project co-ordination experience in Contact center or unified communication or collaboration domain, involving voice products from AVAYA, GENESYS, CISCO, ASPECT, etc., will be preferred.
- Must have worked in an environment of grooming a team on coding techniques, process compliance, and process-oriented task delivery.
- Must have started the career in application development (or) enhancement thereby understanding the product (or) project development specifications and delivery of pitfalls.
- Expertise in handling people and interfacing internal stakeholders (or) customers as part of all the project management activities.
- Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stakeholders.
Role & Responsibilities:
- Candidate will be responsible for the overall direction, coordination, execution, and completion of specific projects ensuring consistency with organization’s strategy, commitments, and
- Will report to Delivery Head and will be part of the Organization’s Product Delivery team & Professional Services team.
- Will be co ordinating with project owners in different geographies and delivering the
- Will be given a project team with unconventional pyramid structure to deliver
- Scope of Project management will include, however not be limited just to, Planning and Defining Scope and execution but also include:
- Activity Planning and Sequencing
- Task and resource Planning
- Developing Schedules
- Time Estimation
- Cost Estimation
- Documentation
- Creating Charts and Schedules
- Risk Analysis
- Managing Risks and Issues
- Monitoring and Reporting Progress
- Resource Coordination
- Strategic Influencing
- Business Partnering
- Working with Vendors
- Scalability, Interoperability and Portability Analysis
- Controlling Quality
- Project Closure and handover
Preferred Quality Experience:
- Elaborate industrial experience in manual testing on software-based
- Expertise in Automated testing / scripting, Selenium Web driver, API (REST/SOAP)
- Prior experience in effectively using tools like JIRA or Equi, and Well exposed to SQL
- Ensuring product development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking
- Well versed with detailed industrial product documentations, release notes, on Software based Quality assurance processes.
- Identify skill gaps and plan knowledge transfer sessions to ensure testing team is equipped with product / Domain knowledge to perform efficiently.
- Updates to performance parameters based on the company’s goals.
- Candidates should possess continuous test process improvement with the help of defined metrics.
- Adept in designing and building test frameworks and delivering test automation
- Excellent troubleshooting skills to root cause complex issues
- Passion for finding bottlenecks and thresholds in existing code using automation
- Prior experience of testing UC (or) CC based products is
- Candidate should be willing to learn basics of implementation and deployment and ready to join hands when required.
Expected Professional Skills:
- Any Technical Graduate / BE / B. Tech / MCA
- Flexible working across SEA time zones.
- Ability to independently manage work commitments and deliverables in a dynamic environment.
- Enthusiastic about building high-quality solutions aligned with software implementation best practices.
- Proven experience in team management, project governance, process compliance, and delivering projects within agreed timelines, budgets, and quality standards.
- Strong understanding and practical application of SDLC frameworks and Agile methodologies across multiple projects.
- High emotional intelligence, professional maturity, and resilience to effectively navigate diverse stakeholder expectations, ambiguity, evolving priorities, and high-pressure situations.
- Ability to manage escalations, conflicting viewpoints, and sensitive discussions with objectivity while maintaining focus on business outcomes and delivery commitments.
- Adaptive learner with the ability to adapt to recent technologies, concepts, and business domains.
- Self-driven, meticulous, accountable professional with strong leadership, critical thinking, and critical thinking skills.
- Excellent verbal, written, presentation, and stakeholder communication skills.
- Demonstrated ability to achieve ambitious goals in fast-paced and highly innovative environments.
- Strong planning, prioritization, time management, and organizational capabilities, with the ability to effectively manage multiple projects simultaneously.
- Ownership mindset with a strong commitment to quality, continuous learning, and excellence.
- Comfortable interacting with and managing communications with external customers and business stakeholders when required.
