The Deepfake Challenge Is Real
Deepfake audios and videos (where faces are synthetically swapped using GAN technology) have become increasingly convincing–even AI experts struggle to spot them.
As contact centers adopt video for KYC, support, and supervision, they face growing risks for fake KYC videos, synthetic fraudulent claims, impersonation of supervisors/executives, or even scams targeting contact center agents and customers.
How Tetherfi Deepfake Detection Works
Built for contact center environments, our AI engine seamlessly monitors voice and video calls, recordings, and file uploads:
- Real-Time Detection Alerts: Detect anomalies mid-call to prevent fraud before it spreads.
- Deep Learning Classifiers: Trained on large real/synthetic datasets to identify GAN fingerprints.
- Multimodal Validation: Cross-checks facial expressions, lip movements, voice tone, speech patterns, and metadata for higher accuracy.
Built for Contact Center Use Cases
- Agent verification during onboarding and audits.
- Video-based KYC for customers.
- Detection of deep-fake escalations or fake feedback.
- Shielding agents from social-engineering attacks.
Our Key Features
- Real-time and batch audio and video analysis
- API integration with major contact center platforms
- Detailed confidence scores and explainable AI reports
- Compliance-ready: GDPR and ISO 27001
Why It Matters
According to CX-Scoop, recent industry reports show deepfake fraud in contact centers is growing over 60%–with global fraud risk exceeding $5 billion. Contact centers remain a top target due to their reliance on voice and video authentication. Traditional security (2FA, knowledge-based questions, basic biometrics) fails against synthetic media.
Adopting AI deepfake detection is no longer optional–it’s essential to:
- Prevent impersonation attacks and account takeovers.
- Secure KYC and support calls.
- Protect agents from manipulation.
- Maintain customer trust and regulatory compliance.
Elevate Your Security Using Tetherfi Deepfake Detection
Ready to have an uncompromising and secure agent and customer conversation through video call software for contact center? Request a demo today and discover how our AI-powered Deepfake Detection can help you deliver a secure, efficient, and scalable agents and customers experience. Don’t miss out on the future of Edge AI technology.
FREE consultation with our expert. Request Your Demo Now! https://tetherfi.com/request-demo/
Read More: Unlocking Seamless Customer Onboarding with Tetherfi Video KYC
