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One of the world’s best airports adopts remote customer service

Challenges/Opportunities

Singapore Changi Airport is one of the world’s best and the busiest airports across the globe. In the wake of the Covid-19 pandemic, Changi Airport Group (CAG) wanted to introduce tele-customer service across the airport without losing authentic human connections.

Benefits/Outcome

Tetherfi Video enabled Changi Aiport to deliver in-person services across the
airport without the health and safety concerns of the Covid-19 pandemic.

  • 24x7 uninterrupted customer service across the airport without having to wait in long queues
  • Faster interactions with travellers, anytime and anywhere in the airport, elevating the customer experience
  • In-person customer service without compromising on the health and safety of both travellers and customers

Get this Case Study Document

Please provide your name and email address for your free download.

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Challenges/Opportunities

Singapore Changi Airport is the world’s best and one of the busiest airports across the globe. In the wake of the Covid-19 pandemic, Changi Airport Group (CAG) wanted to introduce tele-customer service across the airport without losing authentic human connections.

Benefits/Outcome

Tetherfi Video enabled Changi Aiport to deliver in-person services across the airport without the health and safety concerns of the Covid-19 pandemic.

24x7 uninterrupted customer service across the airport without having to wait in long queues

Faster interactions with travellers, anytime and anywhere in the airport, elevating the customer experience

In-person customer service without compromising on the health and safety of both travellers and customers

Get this Case Study Document

Please provide your name and email address for your free download.

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