Highly regulated industries such as Banking, Insurance, Financial Services—face a major roadblock on their AI journey. Regulations demand that customer and PII data never leave the enterprise perimeter. Meanwhile, the most advanced AI models operate in the cloud.
This creates a fundamental disconnect where data must stay sovereign and local, but the intelligence sits outside. Every interaction sent to a cloud LLM raises compliance risks, slows down response times, and makes real-time AI adoption in customer processes unreliable.
For enterprises committed to delivering intelligent, compliant customer experiences, this gap isn’t just a technical issue, rather a strategic barrier waiting to be solved.
The following blog details several ways Tetherfi and IBM LinuxONE are preparing Enterprises and Contact Centers for the future of Artificial Intelligence:
1. Generative AI / LLM for Future Readiness
Contact centers are increasingly adopting generative AI (GenAI) for summarization, intent detection, and agent guidance. LinuxONE’s emerging Spyre Accelerator supports high-performance LLM and GenAI workloads. By combining the Telum processor for real-time inference and Spyre for scalable LLM/GenAI, our combined solution enables:
- AI-assisted post-call summarization, voice transcription, speech-to-text, sentiment analysis, Agent Assist, AI coach, and support for multiple languages.
- A unified, secure, high-performance platform for both NLP and GenAI, giving the power of LinuxONE servers and Tetherfi’s Edge AI applications.
2. Real-Time AI: On the Edge
Tetherfi’s Edge AI seamlessly brings our patented Vision AI and Speech AI to customer conversations, enabling real-time automation & insights with unmatched accuracy and speed.
With the Tetherfi MX platform using the prowess of LinuxONE’s Telum processor, we unlock:
- Millisecond-level inference for Voice transcription
- In-transaction decisioning for Next Best A
- High throughput and predictable low latency for Call summarization
3. Security & Compliance at the Core
Security is foundational to Tetherfi’s MX platform; Together with IBM LinuxONE, this foundation becomes even stronger through:
- Pervasive Encryption for all data in use, at rest, and in transit
- Confidential Computing with IBM Secure Execution for Linux, allowing critical components and AI workloads to run in hardware-isolated enclaves.
- FIPS-certified HSMs and hardware-protected keys safeguarding encryption and authentication materials
These capabilities support Tetherfi’s MX Platform, delivering a unified, AI-enabled solution that enhances Customer Experience & boosts agent productivity.
4. Optimizing Contact Center Performance and Cost Efficiency
Tetherfi’s MX Platform, paired with LinuxONE, enables:
- Secure omnichannel engagement across voice, email, chat, video, and social media on a scalable, encrypted, and high-performance architecture.
- A Contact Center platform capable of hosting hundreds of agents with high performance and Five-Nine availability.
- Up to 30% cost reduction in contact center infrastructure requirements and operations.
5. Flexible Deployment Anywhere
LinuxONE’s support for cloud-native tool chains and Red Hat OpenShift allows Tetherfi MX Platform to run seamlessly across on-premise, private, public, or hybrid Cloud environments.
Also, for on-premise deployments, a fully functional AI-enabled Contact Center in a Box can be deployed in 48 hours to deliver a modular, plug-and-play Contact Center.
Conclusion: A Partnership Built on our Shared Vision
This partnership between Tetherfi and IBM LinuxONE reflects a shared vision: building contact centers that are AI-enabled, secure, and resilient, powered by combining Tetherfi’s contact center expertise along with IBM LinuxONE’s enterprise-grade platform.
Our partnership to deliver a Certified, future-ready Contact Center solution capable of supporting cutting-edge AI technologies will help drive greater CX benefits for our clients.
