Customer experience (CX) is now a strategic priority in the BFSI sector. As digital-native consumers demand faster, more personalized, and frictionless service, financial institutions must rethink how they empower their frontline contact center agents.
It is no longer just about completing transactions. Customers now expect emotionally intelligent, humanized interactions at every touchpoint. This level of engagement can only be delivered at scale through a unified, AI-powered desktop experience. When every customer query is resolved with context and accuracy, trust and satisfaction naturally follow.
Tetherfi Agent Console is this unified multimedia desktop for contact center agents. It enhances productivity, performance, and customer engagement, and it meets the rigorous compliance requirements of BFSI organizations. Our patented Edge AI capabilities ensure Smarter Agents and Happier Customers.
The CX Challenge in BFSI
Despite digital transformation, many BFSI contact centers still operate on fragmented systems of voice, mobile apps, email, chat and social channels. This leads to long wait times, awkward context transitions, repetitive interactions, and missed upsell opportunities.
A Salesforce study shows that 76% of customers expect consistent service across departments, yet only 54% report receiving it. That gap undermines trust and reduces customer retention. Clearing this gap demands a unified, AI-driven unified agent desktop.
With 30–50% potential cost savings (McKinsey) and 89% higher retention rates (Aberdeen), the CX imperative is clear: unify or fall behind.
Tetherfi’s Edge-AI is embedded in the agent desktop. This ensures real-time transcription, faster responses, and context-based guidance without additional integration.
What is Tetherfi Agent Console?
Tetherfi Agent Console is a secure, unified desktop interface that seamlessly integrates voice, video, chat, email, co-browsing, screen-share, social media & messaging platforms like Line, WhatsApp, Viber and others; this allows agents to handle any channel from one intuitive screen, eliminating inefficiencies and preserving customer context.
Along with the benefits of bringing all the channels of interaction together, Tetherfi Agent Console also has patented AI module built in- enabling Real Time Speech to Text, Call transcription and Call Summarization, Sentiment Analysis as well as empowering the agents with Next Best Action.
Key Benefits:
- Real-time transcription with Next Best Action: Allowing agents to respond faster
- Call Summarization with Key Word mapping: Saving agent wrap up time
- No screen toggling: All channels are managed within a single interface.
- Contextual Widgets: AI-driven real-time tools that surface relevant responses, upsell suggestions, compliance alerts, or FAQs.
- Supervision and Coaching: Supervisors can monitor, coach, or barge in–all in real time.
- On the Edge: Keeps intelligence ‘local’ for smarter, faster decisions with minimum bandwidth requirements
Embedded Edge-AI Enhancements
Tetherfi’s Agent Console’s core strength lies in its embedded Edge-AI capabilities–natively integrated for immediate, reliable performance with minimum bandwidth requirements.
AI models process locally on the agent desktop, delivering real-time intelligence tailored to BFSI customers for use cases such as fraud detection and compliance monitoring.
This architecture ensures:
- Low Latency: Instant insights with minimum dependency on the Cloud.
- Data Control: AI runs where data lives, ensuring compliance.
- Accuracy: Models trained on proprietary BFSI datasets improve context-aware decision making.
Why It Matters to BFSI Firms
In financial services today, exceptional CX is crucial for differentiation. Rising customer expectations and stringent regulatory demands require tools that are both powerful and secure.
Tetherfi Agent Console provides Banks, Insurance companies and Financial Institutions with Unified Agent desktop solution that ensures a faster, consistent and delightful Customer eXperience.
Customers feel heard, valued, and understood–and agents are better equipped to deliver empathetic, compliant, and efficient service.
Try the Edge-AI Advantage Today!
Request a personalized demo or connect with our experts to discover how Tetherfi Agent Console can revolutionize your customer engagement and agent productivity.
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