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Transcom Doubles Down on Security with Tetherfi’s Secure Assist Solution

Transcom delivers digitally enhanced customer experience (CX) services to many of the world’s most ambitious brands. Over 300 clients worldwide—including innovative e-commerce companies, pioneering fintech firms, and renowned technology leaders—count on us for onshore, offshore, and nearshore solutions.

Challenges/Opportunities

As a global leader in providing CX services to leading brands, Transcom has
thousands of employees that work from home. Transcom leadership is focused on
ensuring a best-in-class service delivery to their clients, and security compliance is
a major part of that mandate.

With so many remote employees, adherence to security practices can be a
challenge. Transcom needed a way to help ensure compliant operations were at
the forefront of the employee experience. Leadership wanted to support
employees and their privacy while protecting customer data and following
approved security practices.

Solutions

  • Transcom selected Tetherfi’s Secure Work From Home (Secure Assist) solution to safeguard customer and employee data and add an extra level of security compliance. Rules-based triggers and alerts are managed real-time to support Transcom employees and ensure smooth operations.
  • Transcom partnered with Tetherfi to train remote agents and supervisors in North America and Asia to maximize the benefits of Tetherfiʼs solution. Using Tetherfiʼs advanced biometrics authentication features, Transcom is identifying behavioral trends and preventing unauthorized access to critical data.

Benefits/Outcome

  • Heightened security awareness among employees using the solution
  • Decreased risky behavior that could compromise customer data
  • Increased security compliance and practices
  • Higher employee engagement, morale, and productivity

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