Case Studies

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia. Tetherfi has helped the financial institution become a frontrunner in its digital transformation journey.

Challenges / Opportunities

  • Digital Transformation to transition from Development Bank to Digital Bank
  • Reduce dependency on expensive and outdated traditional voice assisted services to save costs
  • Grow branchless leveraging on digital channels for on-boarding and regular banking transactions
  • Customer realized the traditional voice assisted service getting outdated and expensive, with complexity of having Contact Centre infrastructure across different countries challenging

Benefits / Outcome

  • Round-the-clock branch banking services to customers made possible by augmenting live-video streaming capabilities into our branches via the VTMs
  • Customers can apply for & get debit cards, internet banking tokens issued on the spot at any time of the day
  • Customer can free themselves from regular banking hours and still do regular banking with live audio/video communication