Project Lead

JOB ROLEProject Lead
WORK EXPERIENCEMore than 8 years


Roles & Responsibilities:


  • Candidate will be responsible for the overall direction, coordination, execution, and completion of specific projects ensuring consistency with organisation’s strategy, commitments and goals.
  • Will report to Delivery Head and will be part of the Organization’s Project Delivery team & Professional Services team.
  • Will be co ordinating with project owners in different geographies and delivering the projects.
  • Will be given a project team with unconventional pyramid structure to deliver
    projects .


Expected Technical & Functional Skills:


  • More than 2 years of exclusive project management /co-ordination experience in Contact center or unified communication or collaboration domain is must.
  • Must have started the carrier in application development/enhancement thereby understanding the project development specifications for project delivery
  • Expertise in handling people and interfacing with internal stakeholders /client as part of all the project management activities
  • Passionate about building high-quality systems with software implementation best practices
  • Team Management, process management and compliance with quality standards; ensuring project delivery within time, cost and quality specifications.
  • Must have demonstrated different models of SDLC and Agile methodologies in previous projects handled.
  • Ability to quickly learn new concepts and software technologies is necessary.
  • Candidate should be a self-motivated, independent, detail oriented, responsible team-player and leader.
  • Problem-solving skills are a must.
  • Exposure to Omni Channel Contact Center concepts in any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be best fit for the role
  • Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.


Expected Professional Skills:


  • Excellent verbal, written and effective communication skills
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Effective time-management, organizational and prioritization skills
  • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
  • Prioritize and juggle between multiple projects based on business need
  • Effectively Communicate with external customers as and when required
  • Must bring structure to ambiguous / open ended challenging assignments